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In-person and telemedicine appointments are available. Call 440-578-8200.

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If you work at an agency or hospital and would like to refer a patient to Signature Health, please check out our referral page.

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New Patients

Welcome to Signature Health! Thank you for trusting us as your partner in health care. Please bring the following to your first appointment:

  1. ID 
  2. Insurance card 
  3. Social Security number of the patient (yourself, your child, or the person you are a guardian of)
  4. Custody or guardianship documents (if applicable)
  5. A current list of medications

If you do not have insurance, please also bring the following to your first appointment:

  1. Proof of household income to qualify for our sliding fee scale. This can include your last 2-3 pay stubs, bank statement, SSI Award Letter, or letter of support if no other proof is available.
  2. Proof of residency (where you live) which can be a piece of government-issued mail (cell phone bill, utility bill, bank statement, etc.)

If you don’t have any of these items, please let us know.

Apply for medicaid insurance

Check-In Process for Appointments

If you come to Signature Health's Willoughby, Painesville or Ashtabula office for an appointment, please follow this two-step process to check in:

  1. Start at a tablet, where we'll collect some information and ask you to complete assessments that will help your provider care for you. This may include what's known as the BASIS-24.  
  2. Finish checking in with a Patient Services Representative at the desk.

Following this two-step process helps you get checked-in faster and ensures your provider has what they need when you see them.

The same two-step process is coming soon to other Signature Health locations.