Willoughby Health Center
Willoughby Health Center Contact Info and Hours
Contact Info
Address | 38876 Mentor Ave. Willoughby, OH, 44094
Main Phone | (440) 953-9999
Pharmacy Phone | (440) 954-3333
Fax | (440) 918-3839
Building Hours
Monday-Thursday | 7:45am-7:00pm (telehealth available later)
Friday | 7:45am-5:00pm
Walk-In Hours
Mental Health/Addiction Recovery New Patient Assessment | Monday-Friday | Arrive between 9:00am-4:00pm
Primary Care New or Established Patients | Monday-Friday | Arrive 30 minutes prior to the Primary Care closing time listed
Willoughby Health Center Services
Mental Health
We offer counseling and psychiatry services for children and adults with mental health concerns. This includes specialized therapy for trauma (EMDR), and case management services.
Hours
Monday-Thursday | 7:45am-9:00pm (telehealth only after 7pm)
Friday | 7:45am - 5:00pm
Addiction Recovery
Recovery from opioid, drug, alcohol, or gambling addiction starts here. Each patient receives comprehensive care, which may include Medication-Assisted Treatment (MAT), our Intensive Outpatient Program (IOP), and more.
Hours
Monday-Thursday | 7:45am-9:00pm (telehealth only after 7pm)
Friday | 7:45am - 5:00pm
Primary Care
We provide services to patients of all ages including physicals, treatment for common illnesses and injuries, vaccinations, screenings, prevention or management of chronic conditions, infectious diseases, and sexual and reproductive health.
Hours
Monday | 9:00am-7:00pm
Tuesday-Friday | 9:00am-5:00pm
Pharmacy
Fill your prescriptions at Signature Health Pharmacy, with pick up, free mailing and delivery options available.
Hours
Monday-Wednesday & Friday | 8:00am-5:00pm
Thursday | 8:00am-7:00pm
Phone | (440) 954-3333
Laboratory
On-site blood draws and lab services make screenings simple and convenient for our patients.
Hours
Monday | 8:30am-7:00pm
Tuesday-Friday | 8:30am-5:00pm
The last urine screening will be 15 minutes before the lab closing time listed, and the last blood draw will be done 30 minutes before the lab closing time listed.
Frequently Asked Questions
How can I get help as a new patient?
If you have 60-90 minutes available now, you can speak with a counselor over video for an assessment (Mon-Fri, 9am-4pm).
To schedule an appointment, call, chat or book your spot online.
Do you offer transportation?
Yes, to qualifying patients. If you are regularly unable to make it to your appointments because of lack of transportation, please let us know.
Click here to learn more about routes and hours of operation for Lake County, Ohio’s regional public transportation system, Laketran.
How do I pay for care?
Signature Health accepts:
- Medicaid
- Traditional Medicare
- Some Medicare Advantage plans
For patients without insurance, we offer a sliding fee scale program for those who qualify. This means payment is based on your income and household size. We can also help get new patients set up with Medicaid. See a list of accepted insurances.