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Signature Health opened their first facility in Willoughby.


Signature Health’s team in Willoughby cares for both children and adults. We offer mental healthaddiction recoveryprimary medical careinfectious disease, and pharmacy services—through in-person and telemedicine appointments. Several different counseling groups are available to meet our patients’ needs, as well as free, walk-in screening for HIV, hepatitis C and sexually transmitted infections (STIs).

To establish mental health or addiction recovery care with Signature Health, patients must complete a 90-minute diagnostic assessment (DA) to determine appropriate services. These appointments are typically scheduled in advance, but we also offer walk-in DAs so individuals can quickly access support when they make the decision to get help.

Annex: Some counselors see patients across the street from our main office, at the Willoughby Annex (38879 Mentor Ave.), between the hours of 8am and 5 pm, Monday - Friday. 

If this is a life-threatening emergency, please go to your nearest emergency room or dial 911.

For non-emergency situations (domestic violence, food/shelter, etc.), dial 211 to speak to a live operator.



(440) 953-9999
38882 Mentor Ave.
Willoughby, OH, 44094

Fax: (440) 918-3839

Counseling and Addiction Recovery Hours:
Mon-Thurs: 7:45am-9:00pm
Fri: 7:45am - 5:00pm

Mon-Fri: 8:00am-5:00pm

Walk-in Hours (for assessments)
Mon-Fri: Please arrive between 9:00am-2:30pm
Learn More 

Primary Care Hours:

Mon: 9:00am-7:00pm
Tues-Fri: 9:00am-5:00pm

Pharmacy Hours:

Monday-Friday: 8:30am-5:00pm
Please let us know if you need prescriptions delivered. 
Pharmacy Phone Number:
(440) 954-3333

Laboratory Hours:

Behavioral Health Lab
Mon-Fri: 8:30am-4:30pm

Primary Care Lab
Mon: 10:30am-6:30pm
Tues-Fri: 8:30am-4:30pm

If you are experiencing suicidal thoughts, call the National Suicide Hotline.