Appointments
Start Care Today with These Drop-in Options (Available Mon-Fri)
Online Drop In for Mental Health and Addiction Recovery New Patient Visits
Available Mon - Fri, 9am-4pm. You’ll need 60-90 minutes to register and speak with a counselor via video. Please have your insurance info ready and be in a private, quiet space before starting.
In-Person Drop In for Mental Health and Addiction Recovery New Patient Visits
Available Mon - Fri, 9am-4pm at 6 health center locations.
In-Person Drop In for Primary Care Medical Services
Available Mon - Fri at 6 health centers (hours vary). New and established patients welcome.
Start Care in the Future by Scheduling Your First Appointment
Online Scheduling for Mental Health & Addiction Recovery New Patient Visits*
Online form available 24/7
Call to Schedule Any Type of Appointment
Patient services available Mon - Fri, 7:30am - 5pm
Chat to Schedule Any Type of Appointment
Patient services available Mon - Fri, 7:30am - 5pm
*If you’d like to schedule a new patient mental health visit followed by a physical wellness visit on the same day, please call 440-578-8200 or chat a team member. This option is now available in Willoughby, Lakewood, Maple Heights, Beachwood and Ashtabula and may present sooner appointment slots. It is coming soon to Painesville.
What to Expect as a New Patient
Thank you for trusting Signature Health with your care! To establish mental health or addiction recovery care, the first step is completing a 90-minute assessment. These appointments are typically scheduled in advance, or we offer drop-in options Monday through Friday.
Please bring the following to your first appointment:
- ID
- Insurance card
- Social Security number of the patient
- Custody or guardianship documents (if applicable)
- A current list of medications
If you do not have insurance, please also bring:
- Proof of household income to apply for our sliding fee scale. This can include your last 2-3 pay stubs, bank statement, SSI Award Letter, or letter of support if no other proof is available.
- Proof of residency (where you live) which can be a piece of government-issued mail (cell phone bill, utility bill, bank statement, etc.)
If you don’t have any of these items, please let us know.
Referring a Patient?
If you work at an agency, hospital, school or other organization and would like to refer a patient, visit our referrals page for more information.
Frequently Asked Questions
Accepted Insurances
Check-In Process
To save time on the day of your appointment, you can complete the pre-check-in process using MyChart, up to two days in advance. All behavioral health patients are asked to complete the BASIS-24 assessment, every few months. This is a 24-question tool that helps you and your provider know if we are helping you feel better. For in-person appointments, check in at the desk. For telehealth visits, learn more here.
Health Center Locations
Each location offers mental health, addiction recovery, primary care and pharmacy services for patients of all ages.