Drop-In Hours
Our drop-in services, available Monday-Friday, offer same-day support for primary care, mental health, and addiction recovery, no appointment needed.
Start Care Today with These Drop-In Options (Available Mon-Fri)
Online Drop-In for Mental Health and Addiction Recovery New Patient Visits
Available Mon - Fri, 9am-4pm. You’ll need about 60 minutes to register and speak with a counselor via video. Please have your insurance info ready, allow camera and mic access, be in a private, quiet space before starting.
In-Person Drop-In for Mental Health and Addiction Recovery New Patient Visits
Available Mon - Fri, 9am-4pm at 6 health center locations. These DAs are often done via telehealth using video, if a counselor in a different Signature Health office is available. The option for an in-person assessment may not be available for in-person drop-ins.
In-Person Drop-In for Primary Care Medical Services
Available Mon - Fri at 6 health centers (hours vary). New and established patients welcome.
First Step to Establish Care: Diagnostic Assessment
The first step in receiving mental health or addiction recovery services from Signature Health is to complete a comprehensive Diagnostic Assessment (DA) with a counselor. You can schedule this DA appointment in advance or use one of our drop-in options. Please note, drop-ins are available on a first-come, first-served basis.
DA appointments are available in Ashtabula, Beachwood, Lakewood, Maple Heights, Painesville, and Willoughby.
Getting started with your health and wellness journey is easy at Signature Health!
Check out this video to learn more about our Diagnostic Assessment process for new behavioral health patients.
Drop-In Diagnostic Assessment: What to Expect
- Bring your identification, any insurance information, a medication list, and custody or guardianship documentation (if applicable). If you are uninsured, please bring:
- Proof of household income to apply for our sliding fee scale. This can include your last 2-3 pay stubs, bank statement, SSI Award Letter, or letter of support if no other proof is available.
- Proof of residency (where you live) which can be a piece of government-issued mail (cell phone bill, utility bill, bank statement, etc.)
If you don’t have any of these items, please let us know.
- Tell the front desk you are a drop-in, new patient, and complete the necessary forms.
- When it is time, your assessment will last about 60 minutes. Your DA Counselor will offer the next steps based on your needs for services, your urgency, and provider availability.
Our kind and passionate team of doctors, nurses, counselors and case managers is here for you. We understand what you are going through, and we’ll help you every step of the way on your journey.
Signature Health sees patients regardless of ability to pay. We accept Medicaid and Medicare insurance, and offer a sliding-fee scale.
Telemedicine Tips
If you are having your DA appointment via video, please keep these tips in mind:
- Be in a private place where you can focus.
- Make sure your device has a charge long enough for 60 minutes, or be near a plug with a charger.
- If you get disconnected, the DA counselor will attempt to reconnect.
Other Walkin-in Opportunities & Signature Health Walk-In Hours
Walk-In Primary Medical Care for New and Established Patients: Check hours here.
Walk-In Case Management for Established Patients: Ask your local Signature Health office if this service is available during business hours.
Walk-In Screening for HIV and Hepatitis C: Check the schedule here.
Walk-In Teen Clinics for Sexual and Reproductive Health (in Painesville and Ashtabula): Check the schedule here.
If you or a loved one is experiencing suicidal thoughts and needs immediate assistance, please call one of these resources:
· Lake County Crisis Hotline, 440-953-8255 (TALK)
· Cuyahoga County: Frontline Service Crisis Hotline, 216-623-6888
· Ashtabula County: Suicide Prevention Crisis Hopeline, 800-577-7849
· National Suicide Hotline, 988 or 988lifeline.org
If you or a loved one is having a life-threatening emergency, please go to your nearest emergency room or dial 9-1-1.
Accepted Insurances
- Medicaid plans
- Traditional Medicare
- Some Medicare Advantage plans