At Signature Health, the safety of our patients, visitors and staff is a top priority. We are constantly monitoring COVID-19 developments and relying on the guidance of trusted sources—like the Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA)—to evolve our protocols.  

For many of our services, patients can choose whether to receive care in-person at the office, or connect with their provider over video chat from the comfort of home. If you are coming in for an appointment, or accessing Signature Health’s walk-in services, here is what you need to know: 

• If you are experiencing COVID-like symptoms (e.g., fever or new cough, shortness of breath, or lack of taste or smell), or if you have tested positive for COVID-19 within the past 10 days, call the main number of the office where your appointment is scheduled, before coming in.
• Masks with ear loops are required for all patients and visitors (aged 2 or older), regardless of vaccination status. Facial coverings without ear loops such as bandanas or gaiters are not permitted. If you arrive without an ear loop mask, one will be given to you to wear while at the office.
• You will be screened for COVID-19 symptoms at check in. 
• Our waiting areas and group therapy rooms allow for physical distancing. 
• Only patients and essential caregivers, such as parents or legal guardians, are permitted in the building. 
• We frequently disinfect high-touch surfaces, such as door handles and countertops. 

For video/telehealth appointments, all you need is a high-speed internet connection and either a computer with a webcam or a smartphone. Call 440-578-8200 to schedule.  

Signature Health pharmacies offer in-person pick up, mailing services and delivery.

For more information on COVID-19 vaccinations, click here.