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Post-Discharge Connection to Signature Health Services

The purpose of this page is to guide Cleveland Clinic team members in registering and scheduling follow-up visits for patients being discharged from hospital or ED care.

IMPORTANT: If the patient is uninsured, it is necessary to connect them with a Signature Health Patient Financial Specialist to discuss eligibility for Sliding Fee Scale or other financial assistance programs. The patient can dial 440-578-8200 ext. 10013 during business hours, or start a video chat M-F between 9am-4pm. 

The registration form asks for a social security number, which allows us to verify the patient’s insurance.

See Available Appointments & Schedule Now

Signature Health vCard for Mobile Phones

Use the QR code to easily save Signature Health as a contact in the patient's phone. If we need to reach the patient to coordinate transportation or verify insurance, this will help them know who is calling.

Point of Contact

If an appointment does not appear within the desired time frame or location, please call 440-578-8211 to speak with a Signature Health team member about other available options. 

Appointment Confirmation

After completion of the form, the appointment is scheduled. An email confirmation and reminder texts will be sent to the patient.

Interpreter Support

If the patient needs an interpreter at their appointment, please note this in the 'comments' field along with the medical reason for visit (e.g. pneumonia, needs Spanish language interpreter).   

Transportation Support

If the patient requires transportation to their upcoming appointment, please note this in the 'comments' field along with the medical reason for visit (e.g. pneumonia, needs transportation).

Because a Signature Health Patient Navigator will need to reach out to the patient to explore options, please avoid scheduling a next-day appointment for patients who need transportation and please encourage the patient to respond to our outreach

Accepted Insurances

We accept Medicaid, traditional Medicare, some Medicare advantage plans, and offer a sliding fee scale for uninsured or underinsured individuals who qualify. See list

If we cannot verify insurance or the patient needs to connect with a financial assistance rep, we will reach out prior to the appointment, so please encourage the patient to answer/respond to our outreach.  

Behavioral Health Assessment Services

Signature Health also offers online scheduling for behavioral health assessments, for patients who would benefit from ongoing counseling, psychiatry or addiction medicine services. Schedule now. 

If the patient will remain in the hospital past today and you wish to coordinate for a counselor liaison to conduct a behavioral health assessment in-person at the bedside (M-F), email Cuyahoga-BHliaison@shinc.org to schedule. 

Signature Health Locations with Dedicated Appointment Slots for Cleveland Clinic Patients

Exterior shot of Signature Health Beachwood office

Beachwood


24200 Chagrin Blvd.
Beachwood, OH, 44122

Meet Our Providers

Front of Maple Heights building

Maple Heights


21100 Southgate Park Blvd
Maple Heights, OH, 44137

Meet Our Providers

Willoughby Exterior

Willoughby


38876 Mentor Ave.
Willoughby, OH, 44094

Meet Our Providers

About Signature Health

Signature Health is a safety net community health center with six outpatient locations in Cuyahoga, Lake and Ashtabula counties. Grounded in the values of putting people first, striving for excellence and seizing opportunities with a can-do approach, Signature Health wants patients, team members and communities to realize their full potential. We provide integrated healthcare specializing in patients with mental illness and/or addiction, guided by our mission to become the most respected integrated behavioral health organization in the country.