Post-Discharge Connection to Signature Health Services
The purpose of this page is to guide Cleveland Clinic team members in registering and scheduling follow-up visits for patients being discharged from hospital or ED care.
IMPORTANT: If the patient is uninsured, it is necessary to connect them with a Signature Health Patient Financial Specialist to discuss eligibility for Sliding Fee Scale or other financial assistance programs. The patient can dial 440-578-8200 ext. 10013 during business hours, or start a video chat M-F between 9am-4pm.
Signature Health vCard for Mobile Phones
Use the QR code to easily save Signature Health as a contact in the patient's phone. If we need to reach the patient to coordinate transportation or verify insurance, this will help them know who is calling.
Point of Contact
If an appointment does not appear within the desired time frame or location, please call 440-578-8211 to speak with a Signature Health team member about other available options.
Appointment Confirmation
After completion of the form, the appointment is scheduled. An email confirmation and reminder texts will be sent to the patient.
Interpreter Support
If the patient needs an interpreter at their appointment, please note this in the 'comments' field along with the medical reason for visit (e.g. pneumonia, needs Spanish language interpreter).
Transportation Support
If the patient requires transportation to their upcoming appointment, please note this in the 'comments' field along with the medical reason for visit (e.g. pneumonia, needs transportation).
Because a Signature Health Patient Navigator will need to reach out to the patient to explore options, please avoid scheduling a next-day appointment for patients who need transportation and please encourage the patient to respond to our outreach.
Accepted Insurances
We accept Medicaid, traditional Medicare, some Medicare advantage plans, and offer a sliding fee scale for uninsured or underinsured individuals who qualify. See list.
If we cannot verify insurance or the patient needs to connect with a financial assistance rep, we will reach out prior to the appointment, so please encourage the patient to answer/respond to our outreach.
Behavioral Health Assessment Services
Signature Health also offers online scheduling for behavioral health assessments, for patients who would benefit from ongoing counseling, psychiatry or addiction medicine services. Schedule now.
If the patient will remain in the hospital past today and you wish to coordinate for a counselor liaison to conduct a behavioral health assessment in-person at the bedside (M-F), email Cuyahoga-BHliaison@shinc.org to schedule.
Signature Health Locations with Dedicated Appointment Slots for Cleveland Clinic Patients
Beachwood
24200 Chagrin Blvd.
Beachwood, OH, 44122
Maple Heights
21100 Southgate Park Blvd
Maple Heights, OH, 44137
Willoughby
38876 Mentor Ave.
Willoughby, OH, 44094