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Signature Health's Maple Heights location will reopen for limited in-person care on Monday, April 29. Patients will be contacted if their scheduled care needs to move to telehealth or be rescheduled. Please call (216) 663-6100 with any appointment-related questions.

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Privacy Policy

This Privacy Policy explains how Signature Health Inc. collects, uses, stores, processes, discloses and deletes Personal Data (as defined herein) you provide directly to us via our website or through the act of accessing our website, through any medium, including via computer, mobile device or other device (collectively “Device"). This Privacy Policy also outlines your rights with respect to your Personal Data.

We are committed to protecting your privacy. The primary purpose of sharing information is to better the services provided by us. Information will also be used to improve marketing and business development efforts. Signature Health does not sell or rent any personal information about its website visitors.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you agree with any changes. This policy is effective as of February, 2020.

 

COLLECTION OF INFORMATION
If you access our website, we automatically collect and store the following:

• the IP address;
• the requested web page;
• the domain from which you access the internet;
• the date and time you accessed the site;
• the items you viewed while accessing the site;
• the status of the request;
• the type of device;
• the mobile device brand and model;
• the type and version of your web browser; and
• the operating system you are using.

You are not required to provide any personal information to us to access information on our websites. If you choose to provide us with personal information, such as by sending a message to an email address on this website or by filling out and submitting a form through our website, we will use that information to respond to your message or to fulfill the stated purpose of the communication. In those situations, we may also collect the following:

• name;
• contact information including email address; and
• other information about you, your Device or use of our services that we will notify and request consent at the point of collection.

The above information is collectively referred to as your "Personal Data.”

We do not respond to any questions concerning medical conditions. If you transmit such information, while we will not intentionally release it or make it public, we cannot assure you that the information will be kept private. We urge you not to send such information by e-mail or other functionality available through this site.

We believe in the importance of protecting the privacy of children online and do not knowingly contact or collect personal information from children under 13. Unless otherwise stated, our websites are not intended to solicit information of any kind from children under 13.

 

USE OF INFORMATION
We use the information collected to operate our business, which includes using this date to improve our offerings and personalize your experience. We also may use the data:

• to communicate with you;
• to improve our service;
• for record keeping purposes;
• for research and analysis of the effectiveness of the website;
• for marketing;
• to manage our everyday business needs;
• to comply with legal obligations; and
• to carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.

 

SECURITY
We are committed to ensuring the security of your Personal Data. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and administrative procedures to safeguard and secure the information we collect online.

 

SHARING OF INFORMATION
The following provides information about entities with which we may share information. Our practices may vary depending on the type of information shared.

Service Providers. We may share information with vendors providing contractual services to us.

Other Parties When Required by Law or As Necessary to Protect Our Users and Services. We may share your personal information as we believe necessary or appropriate to protect, enforce or defend the legal rights, privacy, safety or property of the services, our employees or agents or users or to comply with the applicable law or legal process, including responding to requests from public and governmental authorities.

Other Parties in Connection with a Corporate Transaction. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party, such as in the event of a merger, acquisition or in connection with a bankruptcy reorganization.

With Your Consent or At Your Direction. In addition to the sharing described in this Privacy Statement, we may share information about you with third parties whenever you consent to or direct such sharing. We may also share information in a manner that does not identify particular users, including, for example, aggregated data about how users are using our services.

Embedded Content and Links to Third-Party Sites and Services. Our services may embed content from, or link to, third-party websites and services, including social media platforms, that are outside of our control. We are not responsible for the security or privacy of any information collected by other websites or other services. This Privacy Statement does not govern third party content or services, and third parties may have their own privacy policies.

 

COOKIES
Cookies are small files that are placed on your computer when you visit a website. Cookies may be used to store a unique identification number tied to your Device so that you can be recognized as the same user across one of more browsing sessions, and across one or more sites. We use cookies to:

• store settings;
• store information you provide on a website; and/or
• measure how you use the website in order to optimize use.

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable your cookies, it may interfere with the proper functioning of our site.

 

CONTROLLING YOUR PERSONAL DATA
We respect your rights to control your own Personal Data. In the event you would like your Personal Data deleted, please contact us with your request.

 

CONSENT
By using Signature Health’s website, you consent to the collection and use of the information discussed above. Changes in this policy will be posted here so that you may always be aware of what information is being collected, how it is being used, and under what circumstances it is being disclosed.